Operations Manager
Location: Home-based with regular meetings in Brighton and surrounding areas
Hours: Full-time
The Company
A boutique home care company dedicated to delivering exceptional, person-centred care to individuals in their own homes. As they continue to grow and evolve, they are seeking a dynamic and experienced Operations Manager to lead all operations with integrity, empathy, and precision.
This is a pivotal leadership role, ideal for someone who thrives in a fast-paced environment, is passionate about quality care and customer service, and has a proven track record in team and service management.
More than just a care company—they are a community. The team is united by a shared commitment to dignity, respect, and excellence in everything they do. As Operations Manager, you will play a central role in shaping the future of their service and making a meaningful difference in the lives of those they support.
Key Responsibilities of the Operations Manager
Service Excellence: Ensure the consistent delivery of high-quality care and support services across all client engagements.
Team Leadership: Recruit, onboard, and support new team members, ensuring full compliance with regulatory standards and maintaining accurate personnel records.
Client Onboarding: Personally oversee the onboarding of new clients, including home visits, care matching, and contract setup.
Operational Coordination: Lead and coordinate the office team to ensure seamless internal communication and continuity of service.
Scheduling & Logistics: Maintain accurate, real-time scheduling systems to optimise staff deployment and client satisfaction.
Business Development: Contribute to achieving monthly sales targets through proactive client engagement and service promotion.
Financial Oversight: Invoicing, payments, and credit control with diligence and transparency.
Strategic Support: Assist the Directors in organising staff meetings, marketing initiatives, and networking opportunities.
Key Competencies of the Operations Manager
Highly organised
Exceptional written and verbal communication skills
Strong proficiency in IT systems and scheduling software
High attention to detail and accuracy
Ability to multitask and prioritise effectively
Proactive problem-solving and decision-making skills
Strong team-building skills
This is a rare opportunity to use your operations management skills to make a meaningful difference in people’s lives!
To apply please send your CV to derek@escapehatchmedia.co.uk.